Contact Us
We hear from a lot of readers — players comparing bonus terms across BetPanda and CoinCasino, someone unsure whether a no-KYC site is a good fit for their state, or a reader who's spotted a payout time or licensing detail on our site that's changed. Whatever the reason, this page explains what we can help with and how to reach us.
What we can and can't help with
Crypto Casinos is an independent research and comparison site. We review crypto casinos that accept US players, but we are not a casino ourselves and we don't process deposits, withdrawals, bonuses or account issues. That means there are things our editorial team simply isn't positioned to fix, and other things we're genuinely the right people to ask.
We can help with:
- Questions about how we scored or ranked a site in our reviews
- Corrections — an outdated bonus figure, a licensing detail, a coin we listed incorrectly, or a payout time that's changed
- General questions about how crypto deposits, withdrawals, or no-KYC verification typically work at the sites we cover
- Feedback on the site itself, or suggestions for a casino you'd like us to review
- Media, partnership or content enquiries
We can't help with:
- Your account, deposit, withdrawal or bonus issue at any individual casino — that has to go through the operator's own support team, since we don't have access to player accounts
- Disputes over winnings, wagering requirements or a suspended account — again, this sits with the casino's support and, where applicable, its licensing body
- Tax or legal advice — for anything involving gambling winnings or crypto gains, speak with a qualified tax professional; we can outline how things generally work but can't give you a definitive answer for your situation
How to reach us
The quickest way to get a useful answer is to be specific. If you're flagging a factual issue with a review, tell us which site, which detail, and where you saw it. If you're asking a general question, let us know which part of the process you're stuck on — wallet setup, coin selection, verification, or something else.
Use the contact details provided elsewhere on this site (in the site footer or header) to send us a message. We read everything that comes in, though as an independent editorial team we can't guarantee a response time and we don't offer live chat support ourselves.
Before you write in — a few things worth checking first
A good chunk of the questions we get are already answered on the site, so it's worth a quick check before reaching out:
- Our About Us page explains who we are, how we're funded, and how our review process works
- Our Responsible Gambling page covers deposit limits, self-exclusion, and where to find support if gambling is becoming a problem — including the National Problem Gambling Helpline at 1-800-GAMBLER
- Our Terms and Conditions page sets out how we operate, including our affiliate relationships with the operators we review
A note on our reviews and affiliate links
Crypto Casinos may earn a commission when a reader signs up with a casino through one of our links. This doesn't change how we rank sites — operators can't pay for a better score, and commission never buys position in our tables. If you think a review reads as too favourable, or too harsh, tell us. That kind of feedback is exactly what keeps the rankings honest.
One reminder before you play anywhere
Every crypto casino listed on this site is licensed offshore — typically in jurisdictions like Curaçao or Anjouan — rather than by any US state or federal regulator. That puts offshore crypto gambling in a legal grey area for US players: it isn't the same as the regulated online casino market that exists in a handful of states, and it's on each player to check their own state's laws before signing up. Offshore sites also generally don't offer the same self-exclusion tools or player protections as state-licensed operators, so if you're contacting us with concerns about your own play, our Responsible Gambling page and the 1-800-GAMBLER helpline are good starting points. All the casinos we cover are intended for players who meet the applicable state and site age minimum — 18 or 21 depending on the operator — and this site is not intended for anyone under that age.
If none of the above answers what you're looking for, send us a message with the details above and we'll do our best to point you in the right direction.